*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
Requests for returns, exchanges or refunds must be made within 7 days of receiving your order.
If you need to return, exchange or refund your order, please read the following instructions carefully:
Reasons why you want to return or exchange your order:
You received the wrong item
If you received an item that is wrong or faulty we will happily replace the item at no additional cost to you. Please contact us within 24 hours after receiving yours.
Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
Items are faulty – damaged/broken or soiled upon arrival.
Parcels that is lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Fitlolix will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
You received a damaged/faulty item
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
If the mistake was done from our side,you need to send the images as a proof.Our quality team will check and provide the exchange.We will not be responsible if you return the product back.
You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process.Please note that there is a 4.95 $ cancellation fee for system transactions. Please be sure to thoroughly read our descriptions and processing times.
If you just passed your order, contact us right away. Once you pass your order, our automated dispatch system ship order every 24 hour and we can NOT guarantee that your order will be updated if it has already been shipped. We will try our best to locate your order and make the modification. Once you pass your order, our automated dispatch system ship order every 24 hour.
No coupon will be apply after placing the order.You may use the coupon for your next purchase. Only a single coupon can be applied at the time of placing order.
If you meet the above criteria please shoot us an email to firstname.lastname@example.org.
Also we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.